Michelle C Jyk

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| map-marker Hindaun, Rajasthan

SCAM STORE ST THOMAS

Diamonds International - SCAM STORE ST THOMAS
Diamonds International - SCAM STORE ST THOMAS - Image 2
Diamonds International - SCAM STORE ST THOMAS - Image 3
Bought a ring the year before and had it appraised by my jeweler he said the ring is worth about $ 3,500 store retail cost I paid $ 7,100 I took the ring back the following year told the manager my concerns so I bought that ring with me he showed me several rings and i needed to buy one engagement ring for my son I had 2 loose diamonds one was 1.23 Carat the other was .65 he sold me the rings first of all the engagement ring which is two parts were not the same rings but two different rings I did not try them on since they were for my son but when I got home the rings did not line up and cannot be sawdered together a jeweler said and now my sons finance has rings that do not match the cost of both rings were $ 3,200 my ring which I put the large diamond in is less than 2 carats cost was $ 8,700 did not know the price until I got home I misplaced my receipt he told me the store owner would not do a trade on my ring so he told me the cost of the two settings were $ 5,100 i was under the impression that I was paying for both rings at $ 5,100 he kept my $ 7,100 ring and put the ring box in my bag without the ring so I paid $12,000 there is no way with this total carat weight in these rings and being S1-S2 they are worth 12,000 I called Nick the store manager who sold me the rings that he did not give me my ring back and he said no you traded it I said NO you said the owner would not do a trade WHAT DOES THAT MEAN TO YOU OUT THERE and he said yes I did say that I returned with I do not know how you sleep at nite I called the new york store to discuss no help than he gave me a contact number for an appraiser in new York do you think I ever got a return email or call I only wish I had read all these before I even went in the first time please remember these were only sittings the large stones were mine
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Loss:
$7
Cons:
  • Rip off

Preferred solution: Price reduction

Anonymous
map-marker Milwaukee, Wisconsin

Lied and refused to be given the receipts

Diamonds International - Lied and refused to be given the receipts
Diamonds International - Lied and refused to be given the receipts - Image 2
I went on the cruise in Sept in South Caribbean and did the mistake to get in their store on the ship. Besides that they refused to give me the receipts for the jewelries I got, they charged one of my cards $5 k and the other one $2 k that they supposed to return back as I opened a line of credit with them. They never returned my money that they took from my 2 credit cards and never sent me the certificates and receipts for the jewelries I got from them. Also, they supposed to send me a bracelet I customized with them that I never received it. Also the files that they sent via DocuSign are not having all the jewelries I got from them and the price is totally different than I was told in store and the diamonds are not described as they are in reality.
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Mitch H Psc

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Verified Reviewer

Great Experience

What an amazing store and buying experience. Can not stress enough the consideration and service my wife and I had at Diamonds International Aruba. We were greeted with smiles and the offering of drinks on a hot December day. I wanted a watch and they have a Hublot boutique in the store. I have always wanted a Hublot to add to my watch collection but didnt know if I wanted to spend the money at the time. Because of the their knowledge and the time they spent with us, I ended up with my beautiful dream watch. We worked with Jesse who was fantastic and showed us the full line. Then Jesse introduced us to Lyndon who is the person responsible for watches on 5 different islands. I had a small problem and needed to go back to the store - but called first. Lyndon went above and beyond my expectations and actually picked me up from my hotel and brought me to the store, fixed the problem and drove me back to the hotel. Talk about customer service! When I go back, I will certainly visit them again...maybe even get another watch :) Thank you Jesse, thank you Lyndon. Until we meet again. Geoff H Long Island, New York
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User's recommendation: Give them the opportunity, you will not be disappointed

Alysandra Ggf

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| map-marker Lakeland, Florida

Defected merchandise

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I purchased a Rolex while on a cruise. When I returned home, the watch did not work. The second hand kept stopping. I have called customer service, they took my name and phone number. They told me someone would be contacting me. I have yet to hear from anyone.
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Rosemarie B Rxk
map-marker Farmingville, New York

Horrible Experience trying to have a ring resized.

I purchased a ring from D.I. on the Disney Dream on September 28, 2021. The sales reps Megan and Maris stated that having a ring resized was an easy process. Also, that if we were going into port it would take a full day. However, my experience was anything but easy. I was told that the ring would need to be remade and that it could take up to 3 months before it was ready. All correspondence with their costumer service rep on land takes about a week to receive answers to questions. I was told that everyone is on the same level at costumer service. Again, this was a false statement. I have decided to return my ring for a full refund. Even after emailing my request and DI confirming my request, they are having me fill out another form, resulting in another week before my refund will be processed. Not happy because no one could explain the process prior to purchase.
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Preferred solution: Full refund

User's recommendation: Don't purchase a ring if it does not fit the way you want it to.

Anonymous
map-marker Riverview, Florida

Lack of customer service

I purchased a ring in Cozumel and discovered while in Aruba two small diamonds were missing. They told me I had to call an 800# to get it resolved. I called 5 days ago and had to leave a message since they don't answer the phone. No response in 5 days. I tried to send a chat, and they want me to pay $1 to speak (chat) with an expert. It seems they want your business but not honor the guarantee/warranty if there is an issue? Customer service and loyalty isn't about the problems, it's about how you handle the problem that drives loyalty. Mine is wearing very thin.
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Sarita O
map-marker Galveston, Texas

Payment

I need to change my bank account or credit card to make a payment as I was hacked three times last month! Thank you very much. Sarita Oertling 1-40*-457-****
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Preferred solution: I would like to make a payment!

Victor G Coo

I am so upset with Diamonds International, felt like I was tricked in to buying the jewerly

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I like a baget ring. Before you know it they had put on a bracelet on my wrist. I like the bracelet but did not know the price. Before you know they said both items were approved. They recommend to put a clasp on the bracelet. I could pickup in Cancu. In Can
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Preferred solution: Let the company propose a solution

User's recommendation: No, felt pressured. Sales rep would not take no.

Rosemary S Ulf

Do not buy from this company!!!!

Updated by user Dec 14, 2019

Our cruise took us to St Thomas.

Original review Dec 14, 2019
My cruise ship (MSC) had a cheerleader on board that told us that Diamonds International and its sister company Tanzanite International were the "Best" place to purchase jewelry. They said they had a special relationship with the company and actually gave us free charms and helped us with transportation to the store. I bought a Ring from Tanzanite International (part of the Diamonds International family. They had some pretty slick salespeople. They gave me a receipt but told me they would email me a copy of the valuation report which of course valued the ring at a much higher price than I paid. Valuation Report did not come. I called the company and after a real hassle I finally get the valuation report. It was more than $8,000 less than what they told me in the store. Wow. I take the ring to my Jeweler, he laughed at me and said it's a good thing it's a pretty ring because its not worth much! Ok. So I call and want to return the ring to this fraudulent company. They will take it back....for return, on line merchandise. Bottom line. I will never get any money back from this. Remember: You are getting a SALES PITCH from your cruise line not a guarantee.
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Loss:
$1000
Pros:
  • Nice looking jewels
Cons:
  • Crooked business
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: full refund or price reduction

Anonymous
map-marker Cordele, Georgia

Jewelry refund

The jewery is way overpriced, had a appraisal done items are thousands of dollars to high. Need to know how to stop financing. Cruise staff Guaranteed its worth much more in the states, not true at all. This isn't fair at all. Tt's so sad people would take advantage of others on a cruise vacation
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1 comment
Guest

Same thing happened to me.

Resolved
Caroline P Moa
map-marker New York, New York

Resolved: Diamonds International Intentionally Defrauding Consumers

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Updated by user Aug 30, 2017

We received a full refund on our purchase after fighting with them for 2 months. We should have simply been able to cancel the purchase within the 72 hr time frame given to cancel any transaction by the FTC but the company refused to take the ring back until we got a certified GIA appraisal.

The appraisal came in at about a third of the price they sold the ring for.

We also had to get Carnival Cruise Line, the BBB, TX Attorney General and FTC involved in our complaint and finally, had an attorney on hand to take over dealing with it but that became unnecessary once D.I. finally stepped up and received the ring, refunded for it and all of our expenses for appraisal, etc.

Updated by user Aug 30, 2017

After fighting with them for 2 months and getting the appraisal, they finally agreed to take it back and gave us a full refund.

Original review Jul 06, 2017
Diamond purchase from Diamonds International Store # 953 in Grand Cayman on May 25, 2017. Carnival Cruise Line Ship Breeze (May21-28) My husband bought me a new wedding ring set on the day of our 21st wedding anniversary while on our vacation in Grand Cayman. We experienced some problems with the purchase & have been trying to handle this directly with Diamonds International and Carnival Cruise Line. Carnival has forwarded our case to Onboard Media representative Nadine Winter, who is the Customer Relations Manager and deals directly with Diamonds International. She has put us in touch with Diamond Internationals representative; Kerry Clare. We communicated the problems about our purchase immediately after returning to the ship and reading through the paperwork. We did not read through any of the paperwork until we got back to the ship as we were about to miss the last boat taking us back. Carnival Cruise Lines employee stayed behind & held the last boat going back to the ship to ensure that we did not miss the ships departure. When we got back to the ship, we noticed that the stone itself had more yellow in the color than the stone we had expressed interest in before the stone was set in the ring. We read through the contract and paperwork and found that the contract conflicted with everything we were promised when we purchased this ring. The sales person wrote up the contract and placed a written appraised value on the contract and had the stone set in the ring while we went to purchase a couple souvenirs from a nearby store as we were running out of time. Ms. Buxani, store manager & the sales woman said that this was a once in a lifetime opportunity to invest in a stone that is priced well under its appraised value of $110,000 in the U.S.A. She promised to put this value in writing but only wrote a value of $69,000. Due to the conflicts in what we were promised verses what was in writing on the appraisals, receipt contract, and the stone being slightly yellow, we felt very uneasy about the entire purchase and decided that we wanted to cancel the transaction. The next day, we tried to cancel our contract and return the purchase within 24 hours at D.I.s Cozumel store. The manager of the Cozumel store, refused the return of the ring and stated that we must deal with the return directly with D.I. Corporate offices in New York upon returning home. Carnival Cruise Lines shopping expert, Kelvin met us at the Cozumel store and is a witness to the problem and knows that we intended to return the ring that day. The only thing that we accomplished was that we did get the Cozumel store manager to contact Ms. Buxani and have her email the letter with the promised written guarantee of value. However, Ms. Buxani did not put the promised $110,000 value that she and her sales person verbally guaranteed to us in the store. She did write a guarantee of value in the amount of $80,000. The very reason we asked for the letter to be faxed or emailed to the Cozumel store before we left Cozumel was to clarify in writing the things we were promised at the time of purchase in the Grand Cayman store. We were promised this would be included in writing in the paperwork handed to us with receipts and appraisals, but was not. There was nothing written up until we insisted on getting something in writing before leaving Cozumel. After corresponding with Kerry Clare about what happened and that we would like to acquire return instructions, we were emailed a response implying that we are lying. We feel that this is not only extremely unprofessional, but feel that D.I. has shown unethical business practices. D.I. has refused to take the ring set back unless we take the ring to their specially trained appraisers who work directly with them and has been trained by D.I. on how to evaluate, grade and place a value on their Crown of Light stones in the U.S. They stated that the only allowance they would honor for us to cancel our contract was if the value does not come in at a minimum of $80,000 by their trained appraiser since we were able to get the letter we insisted on before leaving Cozumel. We feel that requiring us to take the stone for appraisal by D.I.s appraiser is a conflict of interest. We do not want the ring and do not feel that we should have to pay for an appraisal as we have the right under the 72 hour FTC Cooling Off Rule to cancel this transaction and return the ring set. However, we have consulted with an Attorney who is handling a class-action case against Diamonds International and they recommended that we go through with an appraisal by a highly respected and recommended GIA certified appraiser in our area to prove that the stone is over-graded. We had the ring appraised and the value came in at $28,500. This appraiser was a certified and highly recommended GIA appraiser and is the third party to value the ring at between $26-29,000 since returning home. As of today, we still have not received return authorization or been able to cancel our contract. Immediately upon our return home, we tried to enact the FTC Cooling-Off Rule but D.I. refuses to take the ring back. We have sent letters by Certified Mail to both Diamonds International and Comenity Capitol Bank, their finance company out of Columbus, OH, to cancel the contract and to ask D.I. for return instructions. Last but certainly not least; We trusted that our purchase was secure as Carnival Cruise Lines shopping expert not only promotes Diamonds International as one of the best locations for unbeatable deals on quality diamonds, but also warns against shopping at other stores; telling us that the 925 sterling silver stamped jewelry in some of the stores at the ports on the islands we visited are in fact counterfeit. Therefore, making us believe that we should listen to Carnivals advice and only shop where they tell us to in order to be safe from scams. We feel that Carnival Cruise Line should certainly take some of the responsibility of the problem and certainly should be helping us to resolve the matter.
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Loss:
$70000
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

3 comments
Guest

Be glad you were on Carnival Cruise Lines. To my knowledge, Royal Caribbean doesn't make such guarantees, only the sales pitches.

And you can't have anyone other than their approved appraisers do the appraisals. And, of course, they come out within a few dollars of the sale price.

And their American Bank they use backs them up 100%; charging interest even if you pay the entire amount on the statement. A hard lesson to be taken by the big guys.

Guest

You brought this all on yourself.

Why on earth would you make such an expensive purchase on the spur of the moment with your obvious lack of experience grading diamonds ? In that environment rather than at home with your expert and his proper lighting ?

Lambs to the slaughter.

No wonder there's a class action suit.

Besides, I treasure my real wedding ring ; the one she put on my finger the day we married . Shame on you for being so banal as to replace true treasure with bling-bling.

Caroline P Moa
reply icon Replying to comment of Guest-1347620

Wow Smitty, Why did you even take the time to reply? Your reply does not help anyone & is not a review.

Your comment is simply to try & shame someone for receiving a loving gift from her husband. Seriously, your conclusion seems to be linked to your apparent jealousy.

And when did I say that I was getting rid of my original set? I pray that you find some joy in your life...

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Anonymous
map-marker Gainesville, Florida

Royal's "Guarantee" on prices

Directed to Diamonds International because of their "special relationship" we purchased a watch and diamond ring. The watch was found online for $50 less -do you think Royal or Diamonds International "guarantees" meant anything? Forget about it! There was no way to contact either party to complain. They all get a cut and we, the travelers, get screwed, lesson learned! We really like sailing with Royal and do attend the sales presentations but we feel as though Royal an the sales people who push the onshore merchants are two different companies. Buyer beware is probably a wise advice. With smart phones their scam will be short lived.
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